Refund policy

General

Our standard return period is 30 days for most products. 

• 30-day return window
• Customer provides shipping
• 10% restocking fee

1. International Orders (Outside U.S)
2. Undergarments 
3. Adult Novelty Items
4. Cosmetics
5. Hair & Lashes
6. Furniture 

 Initiate a Return

To initiate the return process, please email our Customer Satisfaction Team at contactsupport@nellieswaybeauty.com. Include your order number in the subject line, in the body of your email include your reason for return along with any photos.

Return Shipping

Nellie's Way Beauty sources and ships products both domestically and internationally. The customer is responsible for the cost of returning the product. 

Refunds

Refund processes may vary. For specific information regarding your purchase, please email us at contactsupport@nellleswaybeauty.com.

Sale Items

Please note that sale items are not eligible for refunds or returns.