Shipping policy

Shipping Policy

Effective date: August 17, 2026

We want your order experience to be clear and dependable. This policy explains how orders are processed, shipped, tracked, and supported.

Shipping costs and free shipping

Shipping costs are calculated at checkout based on an item’s weight, dimensions, and destination. We offer free shipping on orders over $100 where the offer is displayed on our storefront. The final shipping cost and any applicable promotion are shown before you complete checkout.

Order processing and dispatch

Orders are usually dispatched within 2 business days after payment is received. Our warehouse operates on weekdays, excluding national holidays. If an item is unavailable, we will contact you with available options, which may include waiting for the item or receiving a refund for the unavailable item.

Delivery estimates

Domestic shipments generally take 2–7 days in transit after dispatch. International orders generally take 4–22 days in transit, depending on the destination and courier. Delivery estimates are not guaranteed and may be affected by carrier delays, customs, weather, or other events outside our control.

Tracking

When your order has shipped, you will receive a tracking link by email. Tracking updates are provided by the carrier. If tracking shows no movement beyond the expected delivery period, contact us and we will investigate.

Address changes and special addresses

Contact us immediately if you need to change a delivery address. We can make changes only before an order has been dispatched. P.O. box addresses are served through postal services. Military addresses may be shipped by USPS where available.

International orders, duties, and taxes

International delivery timing varies by country and courier. Any duties and taxes communicated during checkout are included in the final checkout total. If you have questions before ordering, contact us for support.

Damaged, lost, or incorrect deliveries

Please inspect your order on delivery. If your package or item is damaged, incorrect, or missing, email contactsupport@nellieswaybeauty.com within 7 days of delivery with your order number and clear photos where applicable. We will work with the carrier and review the appropriate resolution.

Cancellations and returns

Cancellation requests must be made before an order is dispatched. Once an order has shipped, the return and refund policy applies. Please review that policy for eligible-return rules and final-sale exclusions.

Customer support

For order support, email contactsupport@nellieswaybeauty.com with the subject line “Order Support - Order # - First and Last Name.” We are here to help.